World class 24 hour answering service
family owned and operated since 1972.

We are your traditional answering service providing the most technically advanced services at all times. There are NO limitations to the services we provide and you deserve. Our name, although it gives the impression that we only service the medical community we actually have a very diverse client base that includes many commercial accounts.

Bay Area Medical Exchange is traditional in that we have been OWNED and OPERATED by the same family for over 45 years now. It was started with a husband and wife team, a handful of physicians (literally) an original cord board and 2 phones lines. Since 1994 we have been operated by the next generation in the family, we have clients all over the world, utilize the most advanced technology and are up to 5,000 incoming lines. The original idea of opening our doors came when the owner, Dave Reynard was a police officer and used the 2-way radios for communication with the Police Department. He was the very first person to bring this technology to the local physicians to use in the same manner as the police department but instead he purchased his own radio license so that he could have the physicians on separate frequency. They LOVED the idea that they could leave their home or office and still be reached while doing rounds at the hospital or out to dinner. Although he retired from the daily operations over 10 years ago he still is active in developing software that remains on the cutting edge of technology.

Since 1994 his daughter Heather Whitlock has taken over the daily operations along with Amanda Brenner. Every client is taken care of as if they were Bay Area Medical's ONLY client. You will always receive one on one customer service. Our policy is NEVER get too big that you cannot service the clients in the same fashion you have since inception!

Instantly reduce your labor costs with Bay area medical exchange.

Save payroll dollars for:

> Idle Time (You only pay when we handle your calls)
> Expensive recruiting/hiring mistakes and training.
> Rushes of calls for short time periods
> Sick days, overtime, FMLA, weekend and premium pay.
> Lunch hours or breaks.
> Vacation, holidays or paid time off.
> Employee benefit costs. Such as FICA, SS, Medicare, Worker's Comp, Insurance, etc

bay area medical exchange can offer you:

> Telephone coverage any time - 24 hrs / 365 days.
> Accurate information and detailed messaging.
> Sophisticated and Advanced custom automated services.
> Professional, friendly and caring telephone assistance.
> Staff committed to quality management & excellent customer service.
> Instant / Automatic emergency dispatching.
> Continuous service through any power outages.
> Over 100 years combined staff experience.

contact us

Bay Area Medical Exchange, Inc
1185 Ponce De Leon Blvd
Clearwater, FL 33756

Corporate Office Hours: Monday - Friday 8am - 6pm

Call Center Hours: 24 hours / 7 days a week / 365 days per year

Pinellas Phone: 727-562-6600 or 727-381-1131
Pinellas Fax: 727-562-6610

Pasco Phone: 727-815-4545
Pasco Fax: 727-847-7887

Hillsborough Phone: 813-222-5200
Hillsborough Fax: 813-222-5201

Sarasota/Manatee Phone: 941-749-9000
Sarasota/Manatee Fax: 941-749-9100

Employment inquiries:

Sales Email Contact:
Customer Service:

Toll Free Number: 1-877-381-1131

meet our administrative staff

We at Bay Area Medical Exchange, Inc. built our company by always placing our client's needs first. Our mission is to provide you with great service, reasonable rates and continuous innovative technology. If you need to make any changes, customize something to your specific needs or have any questions, please feel free to call our staff anytime.

  • dave reynard, Founder

    Founded Company in 1973; now retired from daily operations.

  • heather whitlock, President

    Strategic Planning and Finance since 1994

  • david whitlock, Vice President

    Administrator/Programmer since 2012.

  • Kimberly Erturk, Director of Operations

    Serving BAME since 2017.

  • amanda brenner,

    Client Relations

    Serving BAME and its clients since 1995.

  • joy holley,

    Employee Relations

    Serving BAME and its clients since 2002.

World Class Answering Service

We can interpret over 200 languages!

Professional Answering Services
How Can We Help?

or Call Us (877) 381-1131